Cobblestone Auto Spa Reviews

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Bad service,and not being responsible for the work they are doing

1.0
Cobblestone Auto Spa - Bad service,and not being responsible for the work they are doing
Cobblestone Auto Spa - Bad service,and not being responsible for the work they are doing
Cobblestone Auto Spa - Bad service,and not being responsible for the work they are doing
Cobblestone Auto Spa - Bad service,and not being responsible for the work they are doing
Cobblestone Auto Spa - Bad service,and not being responsible for the work they are doing
Cobblestone Auto Spa - Bad service,and not being responsible for the work they are doing
Mest up a simple seat cleaning ,went back a second time and now its still derty plus they messed up my headliner on my 2020 Kia Soul and they are not wheeling to fix the problem ,I will not let this slide Angry

User's recommendation: Don’t ever go their I beg you it’s all bad service and customer service from area manager.

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ID
#2170220 Review #2170220 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Cobblestone Auto Spa Cleaning Service
New Reviewer

Cancellation of my plan

1.4
Wasnt very impressed and as much as its all hyped up about. Im also getting a new car and dont need to spend the extra money on a membership right now.
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#3280993 Review #3280993 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

1.4
Cobblestone Auto Spa - Vehicle Damage
Cobblestone Auto Spa - Vehicle Damage
Got stuck in the tunnel twice and my fog light broke off my vehicle. General Manager saw fog light on before I went through the tunnel. But did not see it after I left the tunnel. And claims that it is nowhere underneath the track. My vehicle got stuck by the dryers...
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ID
#3261051 Review #3261051 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

2.0
I purchased a Supreme unlimited plan in October as I was told there was a special running and the cost would be $25 per month instead of the normal $35. I was specifically told this would be the ongoing price. I wouldn't have signed up otherwise. I come to find that in...
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ID
#3259038 Review #3259038 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$55
Preferred solution
Refund of $10 for both November & December as well as the full refund of $35 for January as the service hasn't been used & was cancelled the day the cycle started again.

Complaint

2.3
I was getting my car washed at 67th and cactus. When I was pulling up to the entrance, the general manager Joe came out in an aggressive manner and approached me about not having a sticker on my car. The attendant gave me a sticker that said I didn't need to place the sticker on my car. Joe was very assertive and aggressive in manner and could have handled the situation a lot better. When I called the corporate number, I got redirected to another cobblestone. The general manager Shane assisted me and handled the matter well. The general manager at 67th and cactus could learn to be less aggressive in his manner and handle himself appropriately. That is not a way to run a business.

User's recommendation: Be kind.

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#3237149 Review #3237149 is a subjective opinion of poster.
Location
Glendale, Arizona
Pros
  • I can wash my car easily
Cons
  • Management

Complaint

3.3
I had an encounter with the GM on 67th Ave and Catus .. He was aggressive and confrontational right from the start as I pulled up in my car to go through the car wash. I didnt have the sticker on my car and he said if you dont put it on I could go somewhere eles, that was company policy. I can understand company policy but he didnt have to be that aggressive in his approach. I called what I thought was the cooperate headquarters, but I spoke to a GM named Shane, he listened and was apologetic to the situation. What he did was listen. The GM at the 67th Ave location should take notes from Shane.. Great GM
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#3214248 Review #3214248 is a subjective opinion of poster.
Location
Phoenix, Arizona

Complaint

3.3
Shane was great at listening to me about the 67th Ave and catus location.. All GMs should be like him.The GM should take a class from Shane!!
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#3214138 Review #3214138 is a subjective opinion of poster.
Location
Phoenix, Arizona

Impossible to cancel membership

1.0
I've been trying to cancel my membership since Dec. 10th, 2021, and they just have a form you must fill out online. They are supposed to contact you back, and they do not do it. They keep charging my card. When I signed up, the employee told me that the cancelation process was very simple and that I just needed to go to their office and return the sticker, but she gave me wrong information because it has been a nightmare. Do not sign up for the membership!
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#3204253 Review #3204253 is a subjective opinion of poster.
Location
Anaheim, California
New Reviewer

Scratch car

My car get scratches all over n the manager never call I call multiple times asking for a response n I get excuses

User's recommendation: I’m never goin to recommend no one this place has kids working supposedly. They just play around I’ll been there like 4 times n always have to walk to d office for clean towels d last 2 times I was there my car get all scratched n d manager never call me or text me I’m really feed up wt this *** for real Who’s gona b responsable I’m still waiting for his call.

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#3170988 Review #3170988 is a subjective opinion of poster.
Location
Lakewood, Colorado
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Unable to make contact with Phoenix office

1.0
We canceled our automatic monthly car wash programs in July 2021 before departing the USA. We were charged $17.00 for August and were given the appropriate $17.00 credit rebate. I discovered my credit card has been automatically charged $17.00 for the last three months (September, October and November). We destroyed the car wash decals before selling our cars and relocating to the country of Panama. My efforts to contact their Phoenix office (leaving my cell number on their message system) or attempting to send an email message have failed to produce results.

User's recommendation: Be aware of the possible difficulties canceling your car wash programs.

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1 comment
#2102198

Stay away from this place. I have left multiple messages with customer service and have not had a reply.

We stopped it back in April 21 and they started charging it again in June. Even the admin offices don't answer their phones.

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ID
#3114910 Review #3114910 is a subjective opinion of poster.
Location
Chandler, Arizona
Pros
  • Convenience
Loss
$51
Preferred solution
Full refund
New Reviewer

Account

3.8
I need to cancel my plan and get a refund. I haven't used the fast pass in over 3 months and thought I canceled but I keep getting charged 32 dollars every month. It has been very difficult to get a hold of a live person on the phone, I've tried many times.

User's recommendation: Great car wash and service.

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ID
#3094554 Review #3094554 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$96
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Impossible to cancel

2.0
I have a totalled car that am still being charged a monthly car wash club fee for because they are making it incredibly difficult to cancel!
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ID
#3076071 Review #3076071 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$45
Preferred solution
Cancel both cars, I no longer want to do business with you at all. Refund the last 2 months one the totalled car.
New Reviewer

Cancel sevice

1.0
Carwash took off my weather stripping on my BMW X5m and it's all caught on camera and they still denied my claim with isva bunch of *** that weather stripping cost $470 dollars to replace never again will I go back the worst experience I ever had

User's recommendation: Stop before you have your car damaged.

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ID
#3072114 Review #3072114 is a subjective opinion of poster.
Location
Littleton, Colorado
Loss
$470
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Refund

I recently got charged for 23 dollars for a membership that i canceled a month ago and that i dont want back. and i was wondering if i could get a refund for those 23 back. The phone number on the account is 720-614-**** the license plate number is BTSH31 and last digits of the card that got charged this month is 8930
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ID
#3061742 Review #3061742 is a subjective opinion of poster.
Location
Euless, Texas
Loss
$23
Preferred solution
Full refund
New Reviewer

Frustrating

1.4
They close early without warning. Membership is damn near impossible to cancel if the guy entering your email address makes a mistake. Garbage customer service.

User's recommendation: Go somewhere else!

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ID
#3049723 Review #3049723 is a subjective opinion of poster.
Location
Gilbert, Arizona
Preferred solution
Cancel my membership.

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Verified Reviewer New Reviewer

Cancel membership

1.0
I have called over 10 times left voicemails and call back Information no one ever calls back or answers the phone I want to speak to someone to make sure my membership is cancelled I put my membership on hold prior and you guys still charged me and yes it was 5 days before my membership renewal
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ID
#3040014 Review #3040014 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Loss
$35
Preferred solution
My refund of the month

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